Allen directs IMPLEXpartners. He offers a leader’s perspective, having served as chief operating officer of a hospital system, general manager of New York City’s public assistance program, and a founder of consulting businesses. He also built an analytical office in New York City government and was an analyst for the Congressional Budget Office. Allen works both sides of the hard/soft divide expertly. He helps clients set inspiring yet reasonable business goals, tap the values, strengths and energies of their employees to reach these goals, and develop the structures, systems and skills necessary to embed successful implementation and operating practices. He provides the organizational, analytical, tactical and behavioral glue necessary to pull all this together. Allen’s training includes a master’s degree in urban planning from Harvard, a BA from Dartmouth, and certificates in negotiation, employee surveys and leadership assessment and development.